Conditions of sale

The following general contracting conditions, together with any specific conditions that may be established, will govern the commercial relations arising between CHAIR&WORK and the user who makes purchases through the website.

These conditions have been drawn up in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI), Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws and any other regulations applicable to online purchases in Spain.

In any case, the user declares that he/she is of legal age, has full capacity to act, knows how to read and fully understands all the clauses included in these general conditions of use. In the event that he/she is a minor, he/she may not use the Portal without the prior consent of his/her parents or guardians.

The user, as well as the Company, owner of the Portal, may be referred to jointly as the Parties or each separately as the Party. Mere access and/or use of the Portal, of all or part of its contents and/or services, means full acceptance of these General Conditions of Use. The provision and use of the Portal is understood to be subject to strict compliance with the terms set forth in these General Conditions of Use of the Portal.

And that by carrying out the purchase process and its acceptance and payment, you accept without reservation the general conditions as well as the specific conditions that may be established.

1.- PURCHASE PROCEDURE

The CHAIR&WORK products and services that we offer in the store will be reflected with their characteristics, price and photographs. The images of the products are indicative and not binding, they may be subject to changes for design reasons.

The purchasing procedure is carried out by selecting the item you want. This will be added to your “shopping cart” whose icon will appear on the side.

The steps to follow will be clearly stated in advance during the purchasing process.

CHAIR&WORK reserves the right to correct the order by:

- Any typographical error, price, description, title, variation or photo may be corrected even after the time of purchase, offering the buyer the possibility of a full refund of the purchase or an alternative solution for their chosen product.

- Out of stock from the manufacturer, in which case, an alternative solution would be offered or the order would be cancelled.

2.- PLACING THE ORDER AND CONFIRMATION

Once the order is processed by the user, the online store registers it and sends a confirmation email with information about the shipment.

Once the order has been placed and the manufacturing process has begun, it will not be possible to cancel said order.

3.- PRICES

The prices shown on the website include taxes (VAT will be broken down) and may be modified and revised at any time if required.

Shipping costs, if applicable, will always be included.

4.- PAYMENT SYSTEMS

CHAIR&WORK accepts the following payment methods for purchases made through this website:

• Payment by VISA or MASTERCARD credit card

Transactions carried out on our website are 100% secure. All operations involving the transmission of personal or banking data are carried out in a secure environment. We use a server based on the standard SSL (Secure Socket Layer) security technology. The information you transmit to us travels encrypted over the network.

Furthermore, there is no record of your credit card data in any database, but rather it goes directly to the bank's POS (Point of Sale Terminal).

Credit card fraud is a crime and CHAIR&WORK will take legal action against anyone who makes a fraudulent transaction in our online store.

• Splitting the payment into installments

You can split your payment into 3, 6 or 12 installments through the CETELEN financial institution.

They will simply ask you for your date of birth, ID, mobile phone number and a debit or credit card, to which the installments will be transferred every 30 days.

Each monthly fee has an additional fixed cost that varies between €5 and €8 depending on the model purchased.

To finance your payment, choose “split payment” as the payment method when placing your order.

5.- DELIVERY OF THE PRODUCTS

CHAIR&WORK products will be delivered to the delivery address specified by the user. We do not make deliveries abroad.

Delivery time varies depending on shipping method and destination. See shipping information.

If delivery cannot be made for any reason, CHAIR&WORK will contact the user to try to reach a satisfactory solution.

It will be the customer's responsibility to request complete packaging from the carrier, in the event that it is not delivered with the product.

6.- PRODUCT WARRANTY

For all products whose nature allows it, the guarantee will be two years from the date of delivery, unless another duration is indicated at the time of purchase.

The warranty will not cover defects caused by negligence, knocks, improper use or handling, incorrect installation or repair not carried out by the authorised Technical Service when applicable or use of improper voltage.

For more information, you can access the warranty information for CHAIR&WORK products.

If the product is found to be defective, the seller will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, all of which will be completely free of charge for the consumer. The seller is liable for any lack of conformity that becomes apparent within two years of delivery. The consumer must inform the seller of such lack of conformity within the first 24 hours of receipt of the product.

To exercise the guarantee as established by law and the conditions of this page, it will be necessary to keep and present the invoice corresponding to the damaged or defective product.

The customer will always receive their invoice by email within a maximum of one week after making the purchase. The customer is responsible for keeping the invoice in good condition, whether in digital or physical format.

As part of its customer service policy, CHAIR&WORK will provide buyers with a duplicate of their invoice as long as it has not been more than one year since the purchase. For technical reasons, invoices for purchases older than one year will not be provided.

Under no circumstances may the product warranty be exercised if the corresponding invoice is not presented, whether in physical or digital format.

7.- WITHDRAWAL AND RETURNS

CHAIR&WORK does not guarantee its Clients the availability or delivery time of the products offered on the website, except for those products for which a specific guarantee or availability is expressly stated (products in stock).

CHAIR&WORK guarantees its customers the possibility of cancelling their stock order at any time and at no cost, provided that the cancellation is communicated within 24 hours of receiving the confirmation email, except for items requested on request.

The Customer will have a period of 14 calendar days from the date of delivery of the order to cancel the contract and return the purchased product. The date of the receipt proving delivery will be used to calculate the 14 calendar day period referred to in this clause. The Customer will notify CHAIR&WORK within the stipulated period and by any means permitted by law, of their desire to exercise the right to cancel the contract. The returned order must be delivered together with the delivery note and invoice issued to chairandwork.com at the following address:

Rosa de Castro Street 17 Ground Floor, 28043 Madrid.

Returns of products that are damaged due to transport reasons will be accepted. To do so, the Customer must indicate this in the carrier's receipt book at the time of receipt if they notice that the item may be damaged (glass) or the packaging is damaged.

Return shipping costs will be borne by the applicant and a 20% depreciation will be applied for administration and handling costs of the goods. This depreciation will not apply when the return is due to a supply error by the company, with the company being responsible for shipping costs.

In the event that the returned products are defective, the Customer must compensate CHAIR&WORK for the amount corresponding to such defects, deducting said amount from the amount to be reimbursed to the Customer as a result of the return. The refund of the purchase amount will take place through the payment method used by the Customer. In cases where payment was made by bank transfer, the refund will be made to the account indicated by the Customer.

IMPORTANT: As an exception, the right of withdrawal will not apply in the following cases: When it concerns custom-made products such as chairs, tables, shelves and other furniture that have been expressly made at the customer's request (choice of upholstery, size, colour, etc.) or when they are orders requested by order.

If a product other than the one requested by the Customer is delivered by mistake by CHAIR&WORK, it will be withdrawn and the correct product will be delivered without any additional charge to the Customer. For any incident related to the return of items from our ONLINE store, you can contact the Customer Service Department via email, contact form or telephone (Monday to Friday from 9 a.m. to 7 p.m.).

8.- PRIVACY AND DATA PROTECTION POLICY

CHAIR&WORK is the commercial name of CARLOS JIMÉNEZ with NIF: 04843533D and registered office at Calle Rosa de Castro 17, 28043 Madrid, Spain and collects data from users of the online purchasing service to manage the purchase and to enable users to be informed about offers and promotions of CHAIR&WORK products by any means, including electronic means such as email. See Privacy Policy .

These data are contained in a file whose controller is CARLOS JIMÉNEZ with NIF: 04843533D and registered office at Calle Rosa de Castro 17, 28043 and for the purpose indicated above. The user may exercise their rights of rectification and modification of these through a written notification to the person responsible for the file by contacting the offices of CARLOS JIMÉNEZ with NIF: 04843533D and registered office at Calle Rosa de Castro 17, 28043 indicating the reference “Data Protection” or by emailing info@chairandwork.com

9.- LIMITATION OF LIABILITY

The responsibility of being technically qualified to install or use the products, accessories or spare parts requested falls on the user.

10.- CUSTOMER OBLIGATIONS

The CHAIR&WORK Client undertakes at all times to provide truthful information about the data requested in the user registration or order forms, and to keep them updated at all times.

The Client accepts the general conditions contained in this contract.

Applicable law requires that some of the information or communications we send to you be in writing. By using this website, the Client accepts that most of the communications with CHAIR&WORK will be electronic. For contractual purposes, the Client agrees to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

CHAIR&WORK will provide the Client with an identifier and a password (as appropriate, chosen by the Client). The Client undertakes to keep his/her personal access keys confidential and with the utmost diligence - I don't know if you do this.

11.- NOTIFICATIONS

Any notifications you send to us should preferably be sent via our contact form or by email.

Notices shall be deemed to have been received and properly served immediately upon posting on our website, 24 hours after an email has been sent. To prove that notice has been served, it will be sufficient to show that the email was sent to the email address specified by the recipient.

12.- EVENTS BEYOND OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

"Force Majeure Events" shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:

• Strikes, lockouts or other protest measures.
• Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Inability to use trains, boats, planes, motor vehicles or other means of transport, whether public or private.
• Inability to use public or private telecommunications systems.
• Acts, decrees, legislation, regulations or restrictions of other governments.
• Strike, failure or accident involving maritime or river transport, postal transport or any other type of transport.

Our obligation to perform under any Contract will be deemed to be suspended for the period that the "Force Majeure Event" continues, and we will have an extension of time for performance of our obligation for the duration of that period. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution by which we will be able to perform our obligations under the Contract despite the Force Majeure Event.

13.- CONSERVATION AND ARCHIVING OF TRANSACTIONS

Archiving of transactions is carried out on a reliable and durable medium on the CHAIR&WORK server.

14.- AVAILABILITY

At CHAIR&WORK you can make purchases 24 hours a day, 7 days a week, all year round, provided that the technical means allow it. CHAIR&WORK is therefore exempt from any liability for possible damages caused as a result of the unavailability of the online store. In these cases, CHAIR&WORK will make its best efforts to notify 24 hours in advance of the interruption. CHAIR&WORK will not be responsible for the interruption, suspension or termination of the online store service.

15.- APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

These purchase conditions are subject to Spanish law, therefore, sales transactions will be deemed to have been carried out at the CHAIR&WORK address. In the event of any conflict or discrepancy, the competent jurisdiction will be that established by Spanish law in its consumer and user law.

Nullity and ineffectiveness of clauses

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part thereof that is null or ineffective, with the rest of these general conditions remaining in force, and such provision being considered totally or partially as not included.

In accordance with the provisions of art. 14 of the ODR Regulation, the European Commission provides a platform for Online Dispute Resolution that you can find at the following link: https://ec.europa.eu/consumers/odr

16.- COMMENTS AND SUGGESTIONS

Your comments and suggestions are welcome. Please send us such comments and suggestions via our contact form.